The Troon Cares Associate Relief Fund is here to help team members get through difficult situations that may happen from time to time. If you’re here and need help, we want to ensure that you have the information you need to effectively navigate the application process. Below you’ll find an overview of what is eligible for the program and a few FAQs that will help you apply.

When applying for a grant you will be REQUIRED to enter an employment ID.  Your Employment ID is a combination of a 3-character company identifier prefix and your employee number (which can be found on your paystub).  This grid has each company’s identifier. 

Here you can register and begin a new application.

Here you can login to view your application in progress or start a new application if you have an existing account.

Program Eligibility

We’re here to help. If you are in a difficult situation and need assistance, the first step is to determine if you qualify for assistance from the Troon Cares Associate Relief Fund. Some questions to ask include: 1) Am I a qualifying associate? 2) Do I have a qualifying event? 3) Are my expenses eligible? While there is a vetting process to ensure eligibility for the program, the initial qualifiers are that simple. Let’s find out if you may be eligible based on these questions.

Who are the eligible employees?
Current full-time associated employed directly by Troon and the Troon family of brands, (e.g. Troon Golf, Honours Golf, OB Sports, RealFood, Cliff Drysdale Tennis, Premier, Green Golf Partners, Indigo Golf Partners and CADDIEMASTER).  Please note an associate must make less than $75,000 per year to be eligible for a grant.

What are the eligible events?
Current eligible event(s) include:

  • Catastrophic Disasters
    • Flood
    • Hurricane
    • Typhoon
    • Tropical Storm
    • Ice Storm
    • Winter Storm
    • Wild Fires
    • Earthquakes
    • Nuclear Hazard/Pollution
    • Volcano
    • Disaster resulting from an accident on a commercial airplane, passenger train, bus, ferry (Common Carrier/Public Transportation)
    • Infectious Disease Outbreak (Epidemic/Pandemic) 
  • Personal Disaster  
    • Tornado
    • Landslides/Mudslides
    • Sinkholes
    • House Fire
    • Home Damage (leaks or broken pipes)
  • Hardships  
    • Domestic or Physical Abuse
    • Violent or Non Violent Crime
    • Short Term Illness
    • Car Accident
    • Death of an Employee
    • Death of a Spouse/Partner
    • Death of a Dependent
    • Unscheduled Loss of Child Support
    • Unscheduled Loss of Alimony

What are the eligible expenses?
Some examples of eligible expenses include:

  • Food and clothing for disaster-related assistance
  • Basic household goods
  • Housing-related assistance, including, but not limited to, reasonable repairs, mortgage and rent payments
  • Basic transportation (not including routine maintenance)
  • Funeral expenses (for individuals not covered under Troon's life insurance benefits)
  • Medical expenses (for treatment related to COVID-19)
  • Childcare related expenses
  • Disaster-related evacuation expenses

What are ineligible expenses?
The following are examples of expenses that DO NOT qualify for assistance:

  • Legal fees, garnishments or expenses associated with divorce or custody cases such as loss of Alimony
  • Credit card or personal loan debt
  • Elective medical procedures, expenses or denied health insurance claims
  • Insurance premiums or items covered by insurance policies
  • Routine automobile/home repair or those due to deferred maintenance
  • Tuition

The event and expenses must have occurred after the applicant's hire date and within twelve months of the eligible event's occurrence. For short-term evacuation expenses related to a catastrophic disaster, an employee must submit the request for assistance within 45 days of the event’s occurrence.

How to Apply?

Step 1 Click the apply button - Create an online account or log in (if you have already created an account) to access the application page, complete the application with the requested information.

Step 2 Submit your application - Complete the requested information and upload the required supporting document and submit for review.

Step 3 Breathe Easier - A grant specialist will review your application and contact you if more information is required. 

What Happens Next?

Once your application is received you will receive a notification confirming your application has been submitted. If additional information is necessary to move forward you will receive an email outlining what documentation our team needs. Upon receipt of all supporting documentation a grant specialist will review and make a decision regarding your request. If approved, a grant distribution will be made based on your payment preference selected in the application. Check back daily to see the progress of your application as it moves through the review process.